The Impression of Specialization

Posted by & filed under Customer service, Email general.

I used to work for a small publishing company as a copy editor and proofreader. Trying to move my way up in the company, I took more and more responsibility for one particular publication, and eventually got my name on the masthead as Assistant Editor. When the editor left, I even became Interim Editor for… Read more »

Merge Mailboxes for Better Management

Posted by & filed under Customer service, Email general, Uncategorized.

Do you ever feel like everywhere you turn, there’s somebody or something waiting for your attention? You’ve got  multiple  email addresses —  some personal, some work related;  voicemail at home, on your cell phone, and on your work phone; actual physical mail at home and at work; a two-year-old wanting to push the garage door… Read more »

Who’s the Boss — You or Your Inbox?

Posted by & filed under Email general.

We’ve all got a lot of email to deal with, right? If you’re like me, some mornings you check your inbox and you think “There’s not enough coffee in the world to fuel my excursion into that mess.” But would you pay somebody more than $2,750 to come to your office and teach you how… Read more »