What Would We Do Without Widgets?

July 8, 2009

If you’re new to Email Center Pro, you might not realize what a valuable tool you’ve got at your disposal. Hopefully, you know about sharing an inbox, assigning emails, tagging, and collaborative notes. But when you’re ready to get deeper into the ECP experience, spend a little time in your Dashboard. First and foremost, the [...]

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Managing Email in Beantown

June 23, 2009

I spent last week in Boston at the Internet Retailers Conference and Exhibition. The conference is billed as the largest of its kind in the world. It would be hard to dispute that. Evidence of the continued growth of online commerce spread far and wide, as row after row of e-vendors tried to move their [...]

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Collaborative Notes: Putting Trained Monkeys Out of Work

June 16, 2009

Back in April, the White House had the kind of Email Fail that makes you stop and think — “Wow,” you think, “That could have been REALLY bad.” The situation was understandable. At the White House, they have a lot of staffers who have to weigh in on scheduling issues. I imagine many organizations employ [...]

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The Customer Service Fail, and How to Avoid It

June 12, 2009

The concept of the Email Fail is simple — with its presence everywhere in our lives, there are countless ways that email can fail us. Sometimes it’s simple human error, sometimes simple technical error, sometimes a bit of both. Whatever the cause, some of the most common email fails can be avoided with a little [...]

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The Auto Reply Email Fail, and How to Avoid It

June 11, 2009

The concept of the Email Fail is simple — with its presence everywhere in our lives, there are countless ways that email can fail us. Sometimes it’s simple human error, sometimes simple technical error, sometimes a bit of both. Whatever the cause, some of the most common email fails can be avoided with a little [...]

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This Just In: Bacon and Email Are Basically Brothers

June 9, 2009

It’s been a good run for bacon of late. Much like the pet rock, it’s established a trendy cult following eerily reminiscent of parachute pants and Vanilla Ice. At Email Center Pro, we’re not one to let an opportunity pass by. You know as well as we do that there’s too much synergy between email [...]

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A Day in the Life of Email Center Pro, Part 3

June 3, 2009

This is Part Three of a series entitled “Email: This Is How We Do It”. Today, we continue to chronicle a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn sold separately). [...]

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A Day in the Life of Email Center Pro, Part 2

June 2, 2009

This is Part Two of a series entitled “Email: This Is How We Do It”. We’re going to chronicle, over three days, a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn [...]

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A Day in the Life of Email Center Pro, Part 1

June 1, 2009

This is Part One of a series entitled “Email: This Is How We Do It”. We’re going to chronicle, over three days, a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn [...]

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How is Email Managed at Palo Alto Software? Find Out Here…

May 29, 2009

There is no shortage of people willing to share their tips and tricks about how to better manage email: “Take action immediately, if it’s relevant.” “Don’t take action immediately unless the message is on fire when it arrives.” “Wait five minutes to take action, refill your coffee cup, then delete everything.” And there are hundreds [...]

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