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	<title>Comments on: It&#8217;s Not Just What You Say, It&#8217;s How You Say It</title>
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	<link>http://blog.emailcenterpro.com/its-not-just-what-you-say-its-how-you-say-it/</link>
	<description>Thoughts toward a better customer service experience through email</description>
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		<title>By: The Blog Week in Review &#8212; 9/10/09 &#124; Business in General</title>
		<link>http://blog.emailcenterpro.com/its-not-just-what-you-say-its-how-you-say-it/comment-page-1/#comment-1862</link>
		<dc:creator>The Blog Week in Review &#8212; 9/10/09 &#124; Business in General</dc:creator>
		<pubDate>Thu, 10 Sep 2009 15:34:44 +0000</pubDate>
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		<description>[...] It’s Not Just What You Say, It’s How You Say It &#8212; When a New Zealand woman was fired for her email stylings, it brought up a good point about polite electronic communication. [...]</description>
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