How is Email Managed at Palo Alto Software? Find Out Here…

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There is no shortage of people willing to share their tips and tricks about how to better manage email: “Take action immediately, if it’s relevant.” “Don’t take action immediately unless the message is on fire when it arrives.” “Wait five minutes to take action, refill your coffee cup, then delete everything.” And there are hundreds… Read more »

Move Your Email into the Clouds; Rest Peacefully

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Computers. They sustain us in countless ways. Information, communication, entertainment. In the last two decades computers have become a part of our every day lives. But what happens when computers fail? Who hasn’t lost important data when their computer has gone down? And more importantly, how do you protect yourself so that when the inevitable… Read more »

Respect Your Email: Add Value When You Touch It

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This is the third installment in the three-part series “Stop the Madness: Manage Email to Grow Your Business” Here’s one technique for bolstering yourself against the notion that email is your daily death sentence: Put a premium on the time you spend with it. In yesterday’s installment of this series, I suggested that you put… Read more »

Loosen the Grip: Email Will Bury You If You Don’t Share It

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This is the second installment in the three-part series “Stop the Madness: Manage Email to Grow Your Business” Scenario It’s 4 in the afternoon. You’re sitting at your desk for what seems like the 23rd hour in a row. You haven’t taken a lunch in three days. You’ve already been through your complete iTunes library… Read more »

Branding: Yes, It’s In Your Email, Too

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This is the first installment in the three-part series “Stop the Madness: Manage Email to Grow Your Business” Last week I proposed a problem in this blog post. That problem was this: The fact that you’re running a business (or two) means that “email inundation” is about as common a phrase to you as “It… Read more »

Step Out of the Email Rut; Learn How Here

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Ok, so you’re running your own business. Or maybe two. And maybe you’ve got a side gig on top of those. And maybe you find yourself slogging through the mess that’s become your email inbox. You’re using Outlook and three separate gmail accounts to organize the various spokes in your email wheel, and, quite frankly,… Read more »

Want to Acquire and Retain Customers? Try Email

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This is the final installment in the series,  “Email: A View From Above”. We’ve been working to prove that email, as a communication channel, is not entirely based on spam or marketing blasts… Once you’ve figured out how to handle customer email and taken steps toward improving your email customer service, it’s time to think… Read more »

Can’t Find Your Organization’s Pulse? Check Email

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This is the third installment in the series,  “Email: A View From Above”. Stay tuned while we continue to take an unconventional look at what email has to offer. This communication channel is not entirely based on spam or marketing blasts… If you’re part of a large organization, there’s a chance that you’re using a… Read more »

Want to Fail at Customer Service? Ignore Email

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This is the second installment in the series,  “Email: A View From Above”. Stay tuned over the next two days while we take an unconventional look at what email has to offer. This communication channel is not entirely based on spam or marketing blasts… Whether you work for a huge corporation or operate your own… Read more »

Company Work Flow a Problem? Check Your Email

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This is the first installment in the series,  “Email: A View From Above”. Stay tuned over the next three days while we take an unconventional look at what email has to offer. This communication channel is not entirely based on spam or marketing blasts… When email is a big part of your business, coming up… Read more »