Praise and cake — What a week!

Posted by & filed under Customer service, Partners, Uncategorized.

Unsolicited testimonials, like surprise chocolate cakes, are wonderful things indeed. Here at Palo Alto Software, we were the beneficiaries of both last week. First, as a way of celebrating the integration between Email Center Pro and their service, our friends  over at FormSpring sent us a delicious chocolate cake from the best bakery in town. … Read more »

Don’t Count Email Out.

Posted by & filed under Email general, Uncategorized.

It’s a reality that has to be faced by all users of Web-based applications: there will come a time when your service will be disrupted. This morning, Twitter experienced a denial-of-service attack  and was down for a few hours. Facebook and LiveJournal were both down for a while as well. At this writing, it wasn’t… Read more »

Managing Email in Beantown

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I spent last week in Boston at the Internet Retailers Conference and Exhibition. The conference is billed as the largest of its kind in the world. It would be hard to dispute that. Evidence of the continued growth of online commerce spread far and wide, as row after row of e-vendors tried to move their… Read more »

Collaborative Notes: Putting Trained Monkeys Out of Work

Posted by & filed under Uncategorized.

Back in April, the White House had the kind of Email Fail that makes you stop and think — “Wow,” you think, “That could have been REALLY bad.” The situation was understandable. At the White House, they have a lot of staffers who have to weigh in on scheduling issues. I imagine many organizations employ… Read more »

The Customer Service Fail, and How to Avoid It

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The concept of the Email Fail is simple — with its presence everywhere in our lives, there are countless ways that email can fail us. Sometimes it’s simple human error, sometimes simple technical error, sometimes a bit of both. Whatever the cause, some of the most common email fails can be avoided with a little… Read more »

This Just In: Bacon and Email Are Basically Brothers

Posted by & filed under Uncategorized.

It’s been a good run for bacon of late. Much like the pet rock, it’s established a trendy cult following eerily reminiscent of parachute pants and Vanilla Ice. At Email Center Pro, we’re not one to let an opportunity pass by. You know as well as we do that there’s too much synergy between email… Read more »

A Day in the Life of Email Center Pro, Part 3

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This is Part Three of a series entitled “Email: This Is How We Do It”. Today, we continue to chronicle a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn sold separately)…. Read more »

A Day in the Life of Email Center Pro, Part 2

Posted by & filed under Uncategorized.

This is Part Two of a series entitled “Email: This Is How We Do It”. We’re going to chronicle, over three days, a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn… Read more »

A Day in the Life of Email Center Pro, Part 1

Posted by & filed under Uncategorized.

This is Part One of a series entitled “Email: This Is How We Do It”. We’re going to chronicle, over three days, a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn… Read more »