What Would We Do Without Widgets?

Posted by & filed under ECP Feature.

If you’re new to Email Center Pro, you might not realize what a valuable tool you’ve got at your disposal. Hopefully, you know about sharing an inbox, assigning emails, tagging, and collaborative notes. But when you’re ready to get deeper into the ECP experience, spend a little time in your Dashboard. First and foremost, the… Read more »

Collaborative Notes: Putting Trained Monkeys Out of Work

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Back in April, the White House had the kind of Email Fail that makes you stop and think — “Wow,” you think, “That could have been REALLY bad.” The situation was understandable. At the White House, they have a lot of staffers who have to weigh in on scheduling issues. I imagine many organizations employ… Read more »

The Customer Service Fail, and How to Avoid It

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The concept of the Email Fail is simple — with its presence everywhere in our lives, there are countless ways that email can fail us. Sometimes it’s simple human error, sometimes simple technical error, sometimes a bit of both. Whatever the cause, some of the most common email fails can be avoided with a little… Read more »

A Day in the Life of Email Center Pro, Part 3

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This is Part Three of a series entitled “Email: This Is How We Do It”. Today, we continue to chronicle a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn sold separately)…. Read more »

A Day in the Life of Email Center Pro, Part 2

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This is Part Two of a series entitled “Email: This Is How We Do It”. We’re going to chronicle, over three days, a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn… Read more »

A Day in the Life of Email Center Pro, Part 1

Posted by & filed under Uncategorized.

This is Part One of a series entitled “Email: This Is How We Do It”. We’re going to chronicle, over three days, a day in the life of an Email Center Pro power user (how’s that for stretching a concept?). So sit back, relax and take a look at Email Center Pro in action (popcorn… Read more »

Move Your Email into the Clouds; Rest Peacefully

Posted by & filed under Cloud Computing, Uncategorized.

Computers. They sustain us in countless ways. Information, communication, entertainment. In the last two decades computers have become a part of our every day lives. But what happens when computers fail? Who hasn’t lost important data when their computer has gone down? And more importantly, how do you protect yourself so that when the inevitable… Read more »

Want to Acquire and Retain Customers? Try Email

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This is the final installment in the series,  “Email: A View From Above”. We’ve been working to prove that email, as a communication channel, is not entirely based on spam or marketing blasts… Once you’ve figured out how to handle customer email and taken steps toward improving your email customer service, it’s time to think… Read more »

Want to Fail at Customer Service? Ignore Email

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This is the second installment in the series,  “Email: A View From Above”. Stay tuned over the next two days while we take an unconventional look at what email has to offer. This communication channel is not entirely based on spam or marketing blasts… Whether you work for a huge corporation or operate your own… Read more »